Welcome to Salerno & Beyond. These Terms & Conditions outline the rules, responsibilities, and conditions that apply when you use our website, submit an inquiry, make a booking request, reserve accommodation, or request curated travel experiences, private tours, or related services through Salerno & Beyond.

By using our website or submitting a request through our forms, you agree to these Terms & Conditions.

1. About Salerno & Beyond

Salerno & Beyond offers accommodation booking assistance, curated stays, travel inspiration, local experiences, private tours, and journey planning services in Salerno and the surrounding regions of Campania, including the Amalfi Coast, Pompeii, Paestum, Cilento, and other nearby destinations.

Our services may include:

• Accommodation inquiries and booking assistance

• Short-term rental stays

• Curated travel experiences

• Private tours and local recommendations

• Journey planning and itinerary support

• Collaboration opportunities for property owners and local partners

2. Use of Our Website

By using this website, you agree to use it only for lawful purposes and in a way that does not damage, interrupt, or misuse the website or its content.

You agree not to:

• Submit false, misleading, or incomplete information

• Attempt to access restricted areas of the website

• Copy, reproduce, or misuse our website content without permission

• Use the website for fraudulent, harmful, or unlawful activity

• Interfere with the website’s security, functionality, or performance

We reserve the right to restrict access to our website or services if we believe these Terms have been violated.

3. Booking Inquiries

Submitting a booking inquiry through our website does not automatically confirm a reservation.

A booking is only confirmed once:

• Availability has been verified

• Pricing has been confirmed

• Required guest details have been received

• Any required deposit or payment has been completed

• Written confirmation has been sent by Salerno & Beyond or the applicable booking platform

Prices, availability, minimum stay requirements, and booking conditions may vary depending on the accommodation, season, travel dates, and third-party platform used.

4. Rates and Availability

All rates displayed or communicated are subject to availability and may change without prior notice until the booking is confirmed.

Rates may vary based on:

• Travel dates

• Number of guests

• Length of stay

• Accommodation selected

• Seasonal demand

• Cleaning fees, service fees, city taxes, or other applicable charges

• Third-party booking platform fees

We make reasonable efforts to keep pricing and availability accurate, but we cannot guarantee that all information will be error-free at all times.

5. Payments

Payment terms may vary depending on the accommodation, booking method, or third-party platform used.

Payments may be processed directly by Salerno & Beyond, by the property owner, or through a third-party booking or payment provider such as a booking engine, property management system, or payment processor.

By completing a payment, you agree to the payment terms provided at the time of booking.

Salerno & Beyond is not responsible for delays, errors, or issues caused by third-party payment processors or external booking platforms.

6. Cancellations and Refunds

Cancellation and refund policies may vary depending on the accommodation, property, travel dates, rate type, booking platform, and service reserved.

The cancellation policy applicable to your reservation will be communicated before or at the time of booking.

Unless otherwise stated in writing:

• Cancellation requests must be submitted in writing

• Refund eligibility depends on the confirmed cancellation policy

• No-shows may be non-refundable

• Late arrivals or early departures may not qualify for refunds

• Third-party platform fees may be non-refundable

Curated journeys, private tours, transfers, and local experiences may have separate cancellation terms depending on the provider.

7. Guest Responsibilities

Guests are responsible for:

• Providing accurate booking and contact information

• Respecting check-in and check-out times

• Following property rules and local regulations

• Treating the accommodation, furnishings, and shared spaces with care

• Reporting damage, issues, or maintenance concerns promptly

• Respecting neighbors, quiet hours, and the surrounding community

• Ensuring the number of guests does not exceed the confirmed booking

Guests may be held responsible for damages, missing items, excessive cleaning, rule violations, or additional costs caused during their stay.

8. Check-In and Check-Out

Check-in and check-out details will be provided before arrival.

Guests are responsible for reviewing and following the instructions provided. Failure to follow check-in procedures may result in delays or limited access to the accommodation.
Early check-in or late check-out may be available upon request but is not guaranteed unless confirmed in writing.

9. Property Rules

Each accommodation may have its own specific house rules. These may include rules regarding:

• Maximum occupancy

• Smoking

• Pets

• Parties or events

• Noise

• Waste disposal

• Security deposits

• Use of appliances or amenities

• Local tourism or city regulations

Guests are expected to respect all rules communicated before or during the stay.

Violation of property rules may result in additional fees, cancellation of the stay, removal from the property, or loss of deposit where applicable.

10. Damages and Security Deposits

Guests may be required to provide a security deposit or payment authorization depending on the accommodation or booking platform.

Salerno & Beyond, the property owner, or the applicable booking provider may charge guests for:

• Damage to the property or contents

• Missing items

• Excessive cleaning

• Unauthorized guests

• Unauthorized pets

• Smoking inside the property

• Rule violations

• Lost keys, access cards, or remote controls

Any damage should be reported as soon as possible.

11. Curated Journeys, Tours, and Local Experiences

Salerno & Beyond may provide curated journey planning, travel recommendations, private tour coordination, and local experience suggestions.

Some experiences may be operated by independent third-party providers, guides, drivers, restaurants, venues, or local partners.

Where a third-party provider is involved, their own terms, cancellation policies, availability, pricing, safety rules, and liability conditions may apply.

Salerno & Beyond is not responsible for delays, cancellations, accidents, service changes, weather conditions, transportation issues, or acts or omissions of third-party providers.

12. Travel Documents, Insurance, and Personal Responsibility

Guests and travelers are responsible for ensuring they have valid travel documents, visas, identification, insurance, and any other requirements needed for their trip.

We strongly recommend purchasing appropriate travel insurance to cover cancellations, medical issues, delays, lost belongings, and unexpected events.

Salerno & Beyond is not responsible for losses caused by missing documents, denied entry, travel delays, illness, weather, strikes, or other circumstances outside our control.

13. Website Content and Accuracy

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all descriptions, images, rates, availability, amenities, destination information, or service details are always complete, current, or error-free.

Images are intended to represent the property, experience, or destination, but details may vary.

We reserve the right to correct errors, update content, change pricing, modify services, or remove listings at any time without prior notice.

14. Third-Party Links and Services

Our website may include links to third-party websites, booking platforms, maps, payment processors, travel partners, or external service providers.
We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Use of third-party services is subject to their own terms and conditions.

15. Intellectual Property

All website content, including text, images, branding, design, graphics, logos, layouts, and written materials, belongs to Salerno & Beyond or is used with appropriate permission.
You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without written permission.

16. Limitation of Liability

To the fullest extent permitted by law, Salerno & Beyond shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, accommodations, travel planning services, curated journeys, or third-party experiences.

This includes, but is not limited to:

• Travel delays or cancellations

• Loss of personal belongings

• Third-party service issues

• Injury, illness, or accidents

• Weather disruptions

• Property access delays

• Website errors or technical interruptions

• Losses caused by inaccurate information submitted by the guest

Nothing in these Terms excludes liability where it cannot legally be excluded.

17. Force Majeure

Salerno & Beyond is not responsible for failure or delay in fulfilling obligations caused by events beyond our reasonable control.

These may include:

• Natural disasters

• Severe weather

• Fire, flood, or earthquakes

• Government restrictions

• Strikes or transportation disruptions

• War, civil unrest, or public emergencies

• Power outages or internet failures

• Health emergencies or pandemics

• Acts or omissions of third-party providers

In such cases, cancellation, refund, or rescheduling options may depend on the applicable booking terms and provider policies.

18. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Please review our Privacy Policy for more information.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, website functionality, or business operations.
The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website after updates means you accept the revised Terms.

20. Governing Law

These Terms & Conditions are governed by the laws of Italy, unless otherwise required by applicable consumer protection laws.
Any disputes shall be handled by the competent courts or authorities in Italy, unless mandatory laws provide otherwise.